Our Privacy Commitment
We operate on a zero-knowledge principle. Your data sovereignty is absolute. We collect minimal data, never sell your information, and provide complete transparency about our practices.
1Privacy Overview
This Privacy Policy describes how Manic Agency (&aquot;we,&aquot; &aquot;us,&aquot; or &aquot;our&aquot;) collects, uses, and shares information about you when you use our services, including our website at manic.agency, The Looking Glass blog, and any related services (collectively, the &aquot;Services&aquot;).
We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2Information We Collect
Information You Provide
- Contact Information: Name, email address, company name when you contact us or subscribe
- Account Data: Username, password, profile information if you create an account
- Communications: Messages, feedback, and other content you send to us
- Project Information: Details about your projects when you engage our services
Information Automatically Collected
- Usage Data: Pages visited, time spent, clicks, and navigation paths
- Device Information: Browser type, operating system, device type, screen resolution
- Log Data: IP address, access times, referring URLs
- Location: Approximate geographic location based on IP address
3How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
To provide, maintain, and improve our Services
Communication
To respond to inquiries, send updates, and provide customer support
Analytics
To understand usage patterns and improve user experience
Security
To detect, prevent, and address technical issues and abuse
Legal Compliance
To comply with legal obligations and protect our rights
Marketing
To send newsletters and updates (with your consent)
5How We Share Your Information
We do not sell, rent, or trade your personal information.
We may share your information in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our Services (e.g., hosting, analytics)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Consent: When you explicitly consent to sharing
6Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you
Right to Rectification
Request correction of inaccurate or incomplete information
Right to Erasure
Request deletion of your personal information
Right to Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing of your personal information
Right to Restrict
Request restriction of processing your personal information
How to Exercise Your Rights
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
Submit Privacy Request7Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- Encryption of data in transit and at rest
- Regular security audits and updates
- Access controls and authentication
- Employee training on data protection
- Incident response procedures
8Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
| Data Type | Retention Period |
|---|---|
| Account Information | Until account deletion + 90 days |
| Contact Form Data | 2 years or until resolved |
| Newsletter Subscriptions | Until unsubscribe + 30 days |
| Analytics Data | 26 months |
| Legal Records | As required by law |
9International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, including standard contractual clauses approved by the European Commission.
10Children's Privacy
Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
11Updates to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the &aquot;Last Updated&aquot; date.
For material changes, we will provide additional notice, such as adding a statement to our homepage or sending you an email notification.
12Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Privacy Team
EU Representative
For EU residents, our representative can be contacted at [email protected]
Our Commitment to Your Privacy
We believe in transparent, ethical data practices. Your trust is essential to us, and we're committed to protecting your privacy every step of the way.